1：SMS verification code problem?
(1) Please check first:
-Check if the SMS inbox has been intercepted by the system or other APP?
-Is the phone network and signal normal?
-Is the area code selection and phone number input correct?
-Is the phone disconnected due to overdue payment?
2：Why does the bracelet continue to flash and vibrate with no reason?
(1) Please check whether it is caused by mis-touch (jewelry in the bag, clothes touch by mistake, etc.)
(2) Please check whether the app has received multiple notifications in succession. If it has, it may be caused by network delay. Please observe whether it will happen again while maintaining a good network connection.
(3）If you are using an iPhone, and after confirming all of the above, the jewelry still flashes and vibrates on its own, please upgrade the jewelry firmware to resolve the issue.
Click on 'ME-Manage My totwoo-Tap on totwoo firmware version number located on the right side of totwoo firmware update the ten times consecutively. This action will prompt the firmware update page.
3：The bracelet was connected to the app before, but now it shows disconnected and can't reconnect what to do？
(1) Please check if Bluetooth is turned off, tap the jewelry to check if it's powered on, and verify whether the jewelry is connected to any other mobile phones.
(2) After confirming that all of the above are OK, please try the following methods one by one:
-Turn off the Bluetooth system and turn it back on after 10 seconds
-Close the app and reopen it.
-Restart the phone and reopen the app
(3) If you follow the above steps, it still cannot be reconnected, then go to [Me] - [Manage my jewelry] - click the connected jewelry - [Unbind the totwoo], and reconnect the jewelry. (Important operation reminder: when unbinding from an iPhone, you must go to the Bluetooth interface to forget the connected jewelry.)
4：Why doesn't my bracelet blink after I receive a totwoo notification when I leave the app or close the screen?
Please check if the totwoo Notification permission and Background App Refresh permission are enabled, if the jewelry and the app are connected, and if new totwoo notifications can be received by the phone.
5：The phone had successfully connected to the bracelet before, why can't it connect after disconnecting it？
(1) If it's an iPhone: After disconnecting the jewelry, ignore the connected device (name like TWO75) in the [Settings] - [Bluetooth] - [My Devices] system
(2) If it is an Android phone: Please check if there is a device name starting with TWO in the system [Settings] - [Bluetooth] - [Paired Devices] list, if there is, please make sure to click to cancel the pairing.
(3) Once you've confirmed that the above steps are OK, try the following methods one by one to see if you can reconnect:
Turn off Bluetooth and turn it back on after 10 seconds.
Close the app and reopen it.
Restart the phone and reopen the app.
